Thursday, April 30, 2009

How to capture social software

Social software has been more popular than ever the last years. Today there is a trend towards increased use of services as e.g. TWITTER instead of classic Bloggs. Politicians in Sweden use TWITTER as a new way to share their thoughts to the surrounding society.

Even the www.krisinformation.se - the national website for emergency information have become available on TWITTER. They use TWITTER as a new channel for distributing important messages to the public.

I like the idea, because it is an easy service and it gives an option to share information in new forms. But there are some problems not yet solved. Who is responsible for preserving the posts on TWITTER that public agencies produce? How should TWEETs that are records be captured, and what metadata is necessary to apply on those records?

The problem from a recordkeeping perspective should not be a hindrance for development of new kind of social software, but there is a need to establish research that aims to solve the recordkeeping related problems that can be an outcome of public use of social software.

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